I enjoy reading Peter's blogs because they are so unpredictable! In this instance, peter included a cartoon strip to emphasize one of his main points - the customer isn't always right, but they usually win in the end. It reminded me of a former associate, whose favorite comment on the subject was "The customer is always right, as long as they agree with me!"
Peter's use of humor is very effective, letting the message insinuate itself into our sub-conscience as we enjoy a chuckle or two.
Since I am a more logic-driven person, I generally try to reason things out. I could come up with several arguments in favor of acceding to the customer, but in the end, Peter's technique is much more effective. Nice work Peter, my hat is off to you!
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment